Shipping
Fast, Free Shipping on Most Orders!
Free shipping is available for all used parts, while free shipping on new parts will be available for orders over $75. Free shipping offers are for standard ground delivery service and are only valid for shipping addresses within the 48 contiguous United States. Truck freight and oversize charges still apply unless otherwise noted and can only be shipped to the lower 48 States. We ship via UPS or USPS to all locations in the Continental 48 States.
Oversized & Freight Handling Fee:
Additional handling fees may apply to some heavy or bulky items due to size, weight, or special handling requirements. These additional fees will be indicated on the product page as well as in your shopping cart.
Estimated delivery times for orders sent via Standard Shipping:
Midwest: 2-3 Days
Northeast: 3-4 Days
Pacific West: 3-5 Days
Plains: 1-3 Days
Southeast: 1-3 Days
99% of orders ship out the next business day. Check for availability on the item page, as some items require additional processing time or are shipped directly from the manufacturer.
Most of our products are shipped via UPS, which does not deliver to P.O. boxes, so we strongly recommend that you provide a physical delivery address to avoid delivery issues or additional charges.
Shipping Methods
Our Standard Shipping option is either UPS or USPS, depending on the weight and size of the item. Because UPS does not deliver to P.O. Boxes, we strongly recommend that you provide a physical delivery address to avoid delaying shipment. If USPS does not deliver to your physical address then we recommend that you provide your PO Box on the Address Line 2 underneath your physical address.
All Standard Shipping orders will ship via UPS or USPS, whichever is most cost-effective. In general, orders weighing less than 1 lb. will go USPS and heavier boxes will ship UPS. Orders will ship out the next business day, except in cases where an item may be out of stock or order is pending verification.
Damaged Shipments
We try our best to prevent damage to all packages during transit by packing each order carefully. From time to time, though, damage will occur despite our precautions.
For items shipped through a freight carrier, do not sign for or otherwise accept any items with physical damage. These items should be refused and returned to us (see the Freight Handling Disclaimer for more information).
For items shipped through a parcel carrier, if you receive an item that has been damaged in transit please call us within 72 hours of receipt and we will work out a solution with you.
Undeliverable or Refused Shipments
Packages will be returned to us by the carrier if they cannot be delivered due to incomplete or incorrect addresses, are not picked up from a UPS facility, or if the recipient refuses delivery. All packages returned to us for the above reasons can take up to 3 weeks to be processed. We may charge you a 20% restocking fee at our discretion.
Please review our Freight Disclaimer for special instructions regarding freight shipments.
Missing Shipments
Occasionally packages are lost or misrouted during transit. Before contacting us, please note the following estimated delivery times for orders sent via Standard Shipping:
Midwest: 2-3 Days
Northeast: 3-4 Days
Pacific West: 3-5 Days
Plains: 1-3 Days
Southeast: 1-3 Days
Please note that the weekend and holidays do not count as shipping days.
If your package shipped and hasn’t been received within the above guidelines then please contact us so that we may investigate.
For missing UPS shipped packages:
A UPS trace investigation takes up to 8 business days to be completed. If UPS is unable to locate the package after 8 business days then a replacement item may be shipped.
For missing USPS packages:
We allow USPS an extra 7 business days after the expected date of delivery to locate the package before we are able to ship a replacement item.
For missing Freight packages:
Freight missing package investigations do not have a set amount of time that they take to be completed and are on a case by case basis.
Freight Handling Disclaimer
Some items sold by Unreal Motors are shipped by LTL freight carriers. Please read below to understand more about how the freight shipping process works.
Receiving Your Shipment:
It is the customer's responsibility to schedule and accept delivery in a timely manner.
If there are delays in delivery as a result of your inability to accept the package, any storage fees are your responsibility.
Shipments should ONLY be refused if there is physical damage.
Inspecting Your Shipment:
It is the customer's responsibility to inspect a shipment before signing and accepting delivery.
If your shipment does not include all of the items you expected, please call us immediately at 405-331-0205 prior to signing and the driver leaving so that we can facilitate the appropriate next steps.
If there is any visible damage to the packaging request that you be allowed to open the shipment before signing so that you can inspect the product. If they do not allow the inspection, or if your inspection indicates damage to your item, take photos and REFUSE THE SHIPMENT. You can contact our team at 405-331-0205 to get the claim and replacement process started.
Failure to inspect for damages at the time of delivery will result in denial of your damage claim.
Concealed Damage:
Should you discover damage to your item which was concealed at the time of delivery you can contact us at 405-331-0205.
Please note that if there was damage to the item packaging at the time of delivery and you accepted the shipment anyway that your claim will be denied.
Additional Fees:
Unreal Motors may have included a handling fee with the purchase of your order to cover the cost of shipping the item to you based on the address you specified during checkout. This fee does not include any ancillary services that may be added by the carrier as a result of your special requests. Any of the following may result in an additional cost to you, which include storage before delivery, insude or limited access delivery, redelivery due to missed appointment or address corrections.
Final Notes:
Freight items are not returnable once shipped.
If you refuse a freight item which was not damaged you will be responsible for the cost of the original shipping, return shipping, replacement packaging, storage fees, and a restocking fee at our discretion.
Authorizing the shipper to deliver without a signature or leaving a note on the door allowing delivery without signature and/or inspection will waive all liability for damage from the shipper as well as Unreal Motors